Terms of
Service [ TOS ]
Privacy
Pakistan Hosting will not sell, distribute, reveal, or otherwise make available any
customer information. We contribute our time and help to anti-spam
organizations. We are involved 100% in prosecuting spammers. Should we need to
contact you directly regarding your specific account or service we will do so
via email only. If you are a member of our forum, you may receive mailings from
us, as required to receive server announcements. You are free to request to not
receive notifications/emails at any time from within your user panel at our
forum.
Satisfaction Guaranteed
30 Day Guarantee Statement (Only for Web Hosting Service)
Shared Hosting Accounts
If for any reason you are unhappy with the services you receive from Pakistan
Hosting
during the first 30 days of service (Only Web Hosting), you may
request in writing via email or by our cancellation form (as mentioned below)
that your services be discontinued at which time you will receive a full
refund*. You must also state a detailed reason as to why you are
cancelling (as we request for any cancellation, no matter the time frame). We
are the sole arbiter as to if your reason is a valid reason and if all possible
steps were taken on your side and on ours to correct the situation causing the
interest to cancel. If client violated the terms and conditions and suspended in
that case refund will not be offered also if He/She asked for cancelation and
than agreed to continue using services can't ask second time for refund.
* Domain
Registration + Processing Fee will apply...
New
Accounts
All new web hosting accounts purchased on are not set up instantly by our
system. It will be needing activation by a team member pending security check
and you will receive two (2) emails including login details after your purchase
activation. Due to unforeseen complications with various mail servers and any
connection problems between your ISP and Pakistan Hosting, this process may sometimes be
delayed.
Payments
When you subscribe to our services, you are subscribing to a pre-paid service.
All payments will be charged using Paypal, Moneybookers or Egold Account. Renewal
notices are sent severals times via email from 7 to 0 days before the renewal
date. Accounts 7 days past due will be disabled. Accounts 15 days past due will
require a $15.00 USD fee to enable. We only accept PayPal ,
Moneybookers and 2CO for payment of services.
In the event that your yearly charge is denied and we are unable to contact you,
then the aforementioned fees to enable your account shall apply. Please address
any questions regarding payment to Pakistan Hosting sales.
Cancellations
Master Reseller Accounts - If you wish to cancel your services, you must write
to sales or request a Cancellation from your clientarea.
If you
cancel your account and your payments still continue for any reasons such as 1)
by fault of Pakistan Hosting staff 2) by fault of the payment processor 3) by fault of
any other payment collection company we are not responsible for any overdraft
fees that are issued by your financial institution.
Overage
Charges
Our service plans are designed to accommodate the majority of usage scenarios
given the needs of our customers. However, your usage may vary and require
additional allocations, specifically in the areas of storage and traffic. We
will never charge your card automatically if your account requires more
resources. You must keep your email address updated within your cPanel, so that
you may receive an email when your account reaches certain limits determined
solely by our system, ie. bandwidth exceedment warning at 80% at which time you
may contact us to purchase a higher transfer quota for your account. If you do
not contact us, the system will suspend your site if your allotments exceed.
Refunds/Account Termination
If, for any reason, Pakistan Hosting fails to deliver said services, a prorated refund
will be issued. No refunds will be issued if abuse of our stated policies forces
Pakistan Hosting to suspend or terminate your services prematurely.
In the event you request account cancellation, once your service has been
cancelled your account will be suspended from use. It will then be deleted
within 30 days. If for any other reason your account becomes suspended and
remains suspended it will be deleted after a 30-day period.
-
No
Refund will be issued if you are using second time our service it's only
offered once a customer for any product...
-
No
Refund will be issued if you will found in violation of our terms and
conditions...
Content
Pakistan Hosting believes in freedom of speech; however, any content (written, visual, or
implied) in the following areas will not be tolerated and is grounds for
immediate suspension of service (in most cases customer will be allowed a zip
file of their files): racism or prejudice due to color, creed, or belief;
profanity or obscene language towards anyone but yourself; any violent/malicious
content. We do not allowany kind of adult content as well. We prefer that you
self-govern your content and are responsible as to what your website provides.
We do not have the resources and time needed to govern our servers constantly
which have growing and evolving content. However, if Pakistan Hosting is made aware of
any questionable content on a Pakistan Hosting-hosted site, we will address the concerns
directly with you and seek an amiable resolution. If anyone contacts us about
content they have found on a Pakistan Hosting server that copyrights their own material
or that they wish to be removed, we require legal documentation to take any
further action. We do not allow Web Proxy Services / Scripts or file
hosting services on our Server. No remote uploading/processng scripts usage like
rapidleech, Phpmusicsearch, rapidshare premium link generator etc etc are not
allowed in our server. Torrent seeding using torrentflux or similar script may
also cause a suspention in our network immediately. You are also not allowed to
host an Image Hosting site with us which takes lots of cpu resources and abuse
the server memory.
Opt-in
Email Marketing
If you choose to engage in marketing your site and/or services via email please
heed the following. The only permitted form of email marketing is that in which
the list is “opt-in”. By definition, opt-in is where people provide you with
their email address specifically requesting to be on your email list for
information about your site and/or service. If we find your account trasnmitting
email to persons that did not authorize such activity, that is grounds to
suspend and terminate your site. Note: On the flip side, the joining of an
opt-in email list does not guarantee the legitimacy of such a list. Please
contact us before taking any steps so that you will not be a victim of spam from
second and third parties of such lists.
UCE, UBE,
Spam
Pakistan Hosting has a zero tolerance policy regarding unsolicited commercial email (UCE)
and unsolicited bulk email (UBE) also known as “spam”. The definition of spam:
An electronic message is “spam” IF: (1) the recipient’s personal identity and
context are irrelevant because the message is equally applicable to many other
potential recipients; AND (2) the recipient has not verifiably granted
deliberate, explicit, and still-revocable permission for it to be sent; AND (3)
the transmission and reception of the message appears to the recipient to give a
disproportionate benefit to the sender.
You will
be cited with “UCE/UBE Abuse” if you send any email to persons who have not
specifically asked to receive email from you. The sending origin of such email
is irrelevant. Upon confirmation of abuse, any Pakistan Hosting customer engaging in this
practice will have their service suspended. Not only does spam place a strain on
the server that can negatively effect that server’s uptime record and
performance record, you subject that server to the possibility of being
blacklisted.
If your
site will be sending mailings out to subscribers, this is a checklist of what
you are required to do:
# You must
not try to hide, forge or misrepresent the sender of the e-mail and sending site
of the e-mail.
# Bulk
mailings must specifically state how the persons’ e-mail addresses were obtained
and must indicate the frequency of the mailing.
# Bulk
mailings should contain simple and obvious unsubscribe mechanisms.
We recommend that this be in the form of a working link to a one-click
unsubscribe system; however, a valid “reply to:” address may be used instead.
# All
subscription based e-mail must have valid, non-electronic, contact
information for the sending organization in the text of each e-mail
including either a phone number or physical mailing address.
# All bulk
e-mail must be solicited, meaning that the sender has an existing and provable
relationship with the e-mail recipient and the recipient has not requested not
to receive future mailings from the sender. Documentation of the relationship
between the sender and the recipient must be made available to AOL upon request.
Prohibited
Uses of Pakistan Hosting Hosting Systems and Services Regarding Spam
# Sending
Unsolicited Bulk Email (”UBE”, “spam”). The sending of any form of Unsolicited
Bulk Email through Pakistan Hosting servers is prohibited. Likewise, the sending of UBE
from another service provider advertizing a web site, email address or utilizing
any resource hosted on Pakistan Hosting servers, is prohibited. Pakistan Hosting accounts or
services may not be used to solicit customers from, or collect replies to,
messages sent from another Internet Service Provider where those messages
violate this Policy or that of the other provider.
# Running
Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list
without the express and verifiable permission of the email address owner is
prohibited. All mailing lists run by Pakistan Hosting customers must be Closed-loop
(”Confirmed Opt-in”). The subscription confirmation message received from each
address owner must be kept on file for the duration of the existence of the
mailing list. Purchasing lists of email addresses from 3rd parties for mailing
to from any Pakistan Hosting-hosted domain, or referencing any Pakistan Hosting account, is
prohibited.
#
Operating an account on behalf of, or in connection with, or reselling any
service to, persons or firms listed in the Spamhaus Register of Known Spam
Operations (ROKSO) database at www.spamhaus.org.
Liabilities
Pakistan Hosting, makes no endorsement, claims, or promises regarding the services
offered by our customers and will not be held liable for any disputes or claims
against said customers. In no event shall Pakistan Hosting be liable for any direct,
indirect, incidental, consequential, special and exemplary damages, or any
damages whatsoever, arising from the use or performance of this web site or from
any information, services or products provided through your web site. We are not
responsible for any content on any server in our network and will not take any
action against any questional material or action until the website in question
is brought to our attention by emailing us.
Acceptable
Use Policy (AUP)
Acceptable
Use Policy (AUP)
Pakistan Hosting is
dedicated to providing top quality service at a very affordable price. The
conditions which follow are necessary to ensure that we may continue to provide
the best possible service to all of our customers whilst at the same time
satisfying our legal and ethical responsibilities.
Failure to
follow any condition will be grounds for immediate account deactivation without
notice. Pakistan Hosting will be the sole arbiter as to what constitutes a violation of
any of these provisions.
Activity
which results in the suspension or deactivation of an account will result in a
forfeiture of all fees paid. Complaints made regarding abuses of an account will
be investigated and if found guilty will be grounds for immediate suspension.
To report
suspected abuses or any violations of these policies, please contact management.
Illegal
Usage
Pakistan Hosting servers may be used for lawful purposes only. Transmission, storage, or
distribution of any information, data or material in violation of any applicable
law or regulation is prohibited. This includes, but is not limited to:
copyrighted material, trademark, trade secret or other intellectual property
right used without proper authorization, and material that is obscene,
defamatory, constitutes an illegal threat, or violates export control laws.
Examples of non-acceptable content or links: Pirated software, Hackers programs
or archives, Warez sites, MP3, and IRC bots. Any type of forum/discussion board
discussing where to obtain such files or one that distributes the files is also
prohibited. The subscriber to Pakistan Hosting service agrees to indemnify and hold
harmless Pakistan Hosting from any claims resulting from the use of the service that
damages the subscriber or any other party. Pakistan Hosting will be the sole arbiter as
to what constitutes a violation of this provision.
Illegal
Content
Pakistan Hosting does not allow background Daemons such as IRC bots; eggdrop; BitchX;
XiRCON; and any other program that interferes with normal server operation. No
warez is allowed. Web proxies are not tolerated. This includes NPH-Proxy, and
web proxy. If your site is found to hold any proxy files, your account will be
suspended and the account holder will be issued a fee of $50 USD. When using an
account with shell, you are not allowed to run ANY servers or services on the
Pakistan Hosting network. Servers are defined as perlbots, proxies, BitchX, psyBnc, root
exploits, DDoS scripts, Shoutcast servers, etc. Running any of these will face
an immediate suspension, and users will be subject to a fine no less than $50.00
USD, and no more than $100.00 USD. Pakistan Hosting reserves the right to terminate an
account for these activities also.
Software
Distribution
Pakistan Hosting’s web hosting accounts are not to be used for the purposes of
distributing software and multimedia products. If you wish to distribute
software and/or multimedia files, please contact our sales for special
arrangement.
File Usage
and Storage
Pakistan Hosting web hosting accounts are not to be used for the purposes of distributing
and/or storing an unusual amount of files. We are a web hosting service not a
remote file storage service. Any web site whose disk space usage for storing the
files exceed 70% of its total usage, either in terms of total size or number of
files, will be deemed to be using unusual amount of files. At that point, if we
find that those files are illegal or harmful in any way, you will be notified.
If you do not have any negative intentions such as causing harm to our server or
to others with the files you keep, then you have nothing to worry about.
Chat Rooms
Pakistan Hosting does not provide nor allow chat rooms on shared hosting enviroments. You
may elect for a dedicated server to run a chat room efficiently.
IRC
Pakistan Hosting does not allow IRC or IRC bots to be operated on our shared or reseller
servers. They are allowed on dedicated servers provided that no negative effects
occur to our network.
Security
Users are prohibited from violating or attempting to violate the security of the
Pakistan Hosting Network. Violations of system or network security may result in civil or
criminal liability. Pakistan Hosting will investigate occurrences, which may involve
cooperation with law enforcement authorities in prosecuting Users who are
involved in such violations. These violations include, without limitation:
1)
Accessing data not intended for such user or logging into a server or account,
which such user is not authorized to access,
2) Attempting to probe, scan or test the vulnerability of a system or network or
to breach security or authentication measures without proper authorization,
3) Attempting to interfere with service to any user, host or network, including,
without limitation, via means of overloading, “flooding”, “mail bombing” or
“crashing”,
4) Forging any TCP/IP packet header or any part of the header information in any
e-mail or forum posting,
5) Taking any action in order to obtain services to which such User is not
entitled,
6) Attempting to couple many hosting packages together to take advantage of
massive space or bandwidth allocations,
Each hosting package purchased is unique to a do main name and use - you are not
allowed to purchase multiple plans to obtain combined bandwidth & space.
Pakistan Hosting
will stop such transactions and label them as deceptive. We have an upgrade path
for all services and we can often times work out special deals for users if they
ask us for the assistance.
Violations
of system or network security are prohibited, and may result in criminal and
civil liability. Examples include, but are not limited to the following:
Unauthorized access, use, probe, or scan of a systems security or authentication
measures, data or traffic. Interference with service to any user, host or
network including, without limitation, mail bombing, flooding, deliberate
attempts to overload a system and broadcast attacks. Forging of any TCP-IP
packet header or any part of the header information in an email or a newsgroup
posting.
Server
Abuse
Any attempts to undermine or cause harm to a Pakistan Hosting server or customer of
Pakistan Hosting is strictly prohibited. Any sub-networks of Pakistan Hosting and dedicated
servers must adhere to the above policies. The failure to meet or follow any of
the above guidelines are grounds for account deactivation. We reserve the right
to remove any account without prior notice.
Free
Hosting Sites
Pakistan Hosting believes in the freedom of hosting. We do allow our users to run Free
Hosting sites, though for having lots abuses and resources delegation Pakistan
Hosting
reserves the rights to set a limit over an account if abuse department approves
the account as a “FREE HOSTING PROVIDER”. Usually for a free hosting provider a
20 domains limit is eligible if and only if the provider is a TLD Free domain
hosting provider, if the provider is a subdomain hosting (FREE) then the limit
is set to 10 domains usually. We do not block free hosting services like other
hosting providers though, for abuse and resource limitation on a premium server
this policy is applied.
Responsibility
The client is responsible for all activity originating from the account unless
proven to be a victim of outside hacking or address forgery. The client is
responsible for securing their username/password. The client assumes
responsibility for all material on their site that may be put on by a third
party (such as the usage of Free For All links pages). Use of Pakistan Hosting ’s service
requires a certain level of knowledge in the use of Internet languages,
protocols, and software. This level of knowledge varies depending on the
anticipated use and desired content of the web space by the client. The
following examples are offered: Web Publishing: requires knowledge of HTML,
properly locating and linking documents, FTPing Web contents, Graphics, text,
sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage
tools as well as Telnet and FTP understanding and capability. CGI-Scripts:
requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl,
CShell scripts, permissions, etc. Mail: a use of mail clients to receive and
send mail, etc. The client agrees that he or she has the necessary knowledge to
create and maintain their web space. Client agrees that it is not the
responsibility of Pakistan Hosting to provide this knowledge or support outside matter
specific to Pakistan Hosting servers.
Backups
Pakistan Hosting takes extreme steps to maintain system integrity. However,
Pakistan Hosting shall
not be held responsible for loss of data due to any cause. To ensure the highest
level of data protection, Pakistan Hosting recommends that ALL information be backed up
on your own computer. As with any data that you hold a high importance to, it
should be in more than one location at all times. All Pakistan Hosting data backups are
designed against hardware failure not customer user error.
Actions
The failure by a customer to meet or follow any of the above policies/terms is
grounds for account deactivation. Pakistan Hosting will be the sole arbiter as to what
constitutes a violation of the AUP. Pakistan Hosting reserves the right to remove any
account without prior notice.
When
Pakistan Hosting becomes aware of an alleged violation of its AUP, Pakistan
Hosting will initiate
an investigation. During the investigation, Pakistan Hosting may restrict a customer’s
access in order to prevent further potentially unauthorized activity. Depending
on the severity of the violation, Pakistan Hosting may, at its sole discretion, restrict,
suspend, or terminate a customer’s web hosting account and/or pursue other civil
remedies. If such violation is a criminal offense, Pakistan Hosting will notify the
appropriate law enforcement authorities of such violation.
Pakistan Hosting
does not issue credits for outages incurred through service disablement
resulting from AUP violations.
Pakistan Hosting
customers agree to indemnify and hold harmless Pakistan Hosting from any claims resulting
from the use of our services that damages them or any other party. The Pakistan
Hosting
service is provided on an as is, as available basis without warranties of any
kind, either express or implied, including, but not limited to, warranties of
merchantability, fitness for a particular purpose or non-infringement. Pakistan
Hosting
expressly disclaims any representation or warranty that the Pakistan Hosting service will
be error-free, secure or uninterrupted. No oral advice or written information
given by Pakistan Hosting, its employees, licensors or the like, will create a warranty;
nor may you rely on any such information or advice. Pakistan Hosting and its partners and
suppliers will not be liable for any cost or damage arising either directly or
indirectly from any transaction or use of the service.
Modification
Pakistan Hosting reserves the right to add, delete, or modify any provision of this
policy at any time without notice.
Refusal of
Service
We reserve the right to refuse, cancel, or suspend service at our sole
discretion. An example of refusal of service is if an account continues to abuse
our policies after warnings. Refusal, cancellation or suspension of services
especially holds true to issues with spam or any script abuse. Another example
of refusal of service is if a customer becomes very unreasonable,
unprofessional, extremely difficult to work with or threatening. Said customer’s
account will be suspended and we will recommend to the customer to find a new
host. A backup of the account(s) will be provided.
Resource
Abuse Policy (RAP)
Any website on our shared servers that uses a high amount of server resources
(CPU, memory usage, and network resources) will be given an option to pay for a
dedicated server. The abuse and misuse of system resources is a serious problem,
and Pakistan Hosting does not tolerate it. Accounts on a shared server must be shared
with other users, so we must limit how much of the CPU and memory that can be
used by any one account.
In all
fairness, we cannot allow one or two clients to use all of the system resources
on a shared machine and have all other clients suffer because of it. Excessive
CPU & memory usage by one or more clients causes extreme slowness in all areas:
MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets out
of hand, all sites hosted on the machine will return errors and not be
accessible in any way.
AVERAGE
SERVER RESOURCE LIMITS
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain
There are
special exceptions to these rules to be determined at the time we discover
abuse. There are different combinations of usage that can create problems and
other special cases. At any given time a server is unstable and an account is
found to be the cause, we reserve the right to suspend the account to keep the
server online and operating normally. If the usage is an increasing trend, we
recommend the user invest in a dedicated server so the website can grow at a
normal rate without restriction.
